Shipping Policy

Last Updated: December 5, 2025
Business Name: Senzan

Senzan is committed to delivering orders quickly, safely, and transparently. This Shipping Policy outlines all delivery timelines, shipping methods, tracking procedures, and responsibilities.

1. Transit, Handling & Cut-Off Time

Below is the complete breakdown of how your order moves through our system:

►PROCESS: Handling Time

Duration: 1–2 business days
Days: Monday–Friday

► PROCESS: Transit Time

Duration: 4–5 business days
Days: Monday–Friday

► PROCESS: Total Delivery Time

Duration: 5–7 business days
Days: Monday–Friday

► PROCESS: Cut-Off Time

Orders placed after 4:00 PM EST will be processed the next business day

2. Time Zone

Daily order processing cut-off time: 4:00 PM (Eastern Standard Time).

3. Shipping Rates

Senzan charges a simple flat rate:

Standard Shipping (5–7 business days): $25 USD

Shipping fees are non-refundable unless the item received was defective or incorrect.

4. Shipping Method

Orders are delivered through reliable carriers such as USPS, UPS, or FedEx.
Carrier selection is based on delivery location and service availability.

5. International Shipping

At this time, Senzan ships only within the United States.
If international shipping becomes available, this policy will be updated.

6. Order Adjustments

Order changes (item, size, style, etc.) must be requested within 2 hours of purchase.

Once the order enters processing:

Adjustments cannot be guaranteed.
Orders already shipped cannot be changed.

Contact:
Email: help@senzan.shop
Phone: +1 562-443-6623

7. Changing the Shipping Address

Address changes are possible before the order ships.

Please provide:

Order number
Full name
Updated address

If the order has shipped, Senzan cannot reroute the package.

8. Tracking Your Order

Customers will receive a tracking link by email once the order is shipped.
Tracking updates may take up to 24 hours to appear.

If no updates appear within 48 hours, contact support.

9. Incorrect Shipping Information

If incorrect address information is provided:

Customer is fully responsible.
Senzan is not liable for lost or misdelivered orders.
Re-delivery fees may apply.

Customers should double-check their shipping address before confirming an order.

10. Order Cancellation

Orders may be canceled within 2 hours of being placed.

After this window:

Cancellation cannot be guaranteed.
If the order has shipped, the customer must follow the Return Policy after receiving it.

11. Damaged Packages

If your package arrives damaged:

Report the issue within 48 hours
Provide photos and your order number
Senzan will assist with replacement or resolution

12. Sales Tax

Sales tax is calculated at checkout in accordance with state regulations.
The rate varies depending on the delivery address.

Contact Information:

Business Name: Senzan
Business Hours: 9:00 AM – 4:00 PM ( Mon – Fri )
Business Phone: +1 562-443-6623
Business Mail: help@senzan.shop
Business Address: 815 E 33rd St, Los Angeles California 90011, United States