Refund & Return Policy

Last Updated: December 5, 2025
Business Name: Senzan

At Senzan, we are committed to providing a fair, transparent, and customer-friendly return and refund process. This policy outlines the procedures, eligibility criteria, timelines, and customer responsibilities to ensure complete clarity and a smooth shopping experience for all customers.

1. Overview

Senzan aims to ensure customer satisfaction through a clear and consistent return and refund process. Customers may return items for both defective and non-defective reasons within a designated return window. No restocking fees are applied, and exchanges are available under the conditions outlined below.

Key Points:

• Return Window: 30 days from the delivery date

• Refund Processing Time: 10 business days after Senzan receives the returned item

• Restocking Fee: 0%

• Returns Accepted: Both defective and non-defective items

• Exchanges: Accepted under eligibility conditions

Senzan strives to handle each request efficiently and respectfully to provide a smooth shopping experience.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

1. Items must be returned within 30 days from the date the customer received the order.

2. Products must remain in their original condition, including:

   • Original packaging

   • Tags

   • Accessories or included components

3. Both defective and non-defective items are eligible for return.

Important Note:

Items showing signs of use, wear, removal of tags, or damage not caused by shipping may be deemed ineligible for a full refund.

3. Types of Returns

A. Defective or Damaged Items

If an item arrives defective or damaged:

Customers must contact our support team within 48 hours of delivery via:

• Email: help@senzan.shop

• Phone: +1 (562) 443-6623

Provide the Following:

• Order number

• Affected item name

• Description of the defect or damage

• Clear photos documenting the issue

Our team will review the case and advise on the return or exchange procedure.
Shipping for defective items remains the customer’s responsibility unless otherwise instructed.

Resolution Options:

• Full refund to the original payment method

• Exchange for the same product or an equivalent item

B. Non-Defective Items

Returns for non-defective items are allowed under these conditions:

• Item must be unused, unworn, and in original packaging

• Return must be initiated within 30 days

• Customer is responsible for return shipping costs

Non-defective items will be inspected after arrival. Refunds are only approved if the product meets all eligibility requirements.

4. Return Process

Step 1: Contact Customer Support

• Email: help@senzan.shop

• Phone: +1 (562) 443-6623

Step 2: Provide Return Details

Include the following:

• Order number

• Item(s) being returned

• Reason for return

Step 3: Receive Return Instructions

Our team will provide:

• The return address

• Any special instructions

• Packaging guidelines

Step 4: Ship the Item

Customers are responsible for securely packaging the item to prevent damage during transit.

Step 5: Confirmation and Inspection

Upon receiving the item, Senzan will inspect it to ensure all eligibility criteria are met before refunding or exchanging.

Return Shipping & Return Label Responsibility

Change of Mind:

• Customer is responsible for return shipping cost.

• Customer must print and attach the return label.

Wrong Color/Style Ordered by Customer:

• Customer covers return shipping cost.

• Customer prints and attaches their return label.

Damaged Item Received:

• Senzan covers the return shipping cost.

• Customer prints the label; Senzan pays the courier fee.

Incorrect Item Sent by Senzan:

• Senzan covers the return shipping cost.

• Senzan provides a return label link for the customer to print and attach.

5. Refunds

Refund Processing

• Refunds are issued to the original payment method used during checkout.

• Refunds are processed within 10 business days after Senzan receives and inspects the returned item.

Refund Amount Includes:

• Purchase price of returned items

• Shipping fees paid at checkout are non-refundable unless the item was defective or incorrectly shipped

Refund Delays

Refund timelines may vary by bank or payment provider.
If a refund does not appear after 10 business days, customers should contact our support team for assistance.

6. Exchanges

• Exchanges are accepted for items of same type or equal value.

• Customers are responsible for exchange-related shipping costs unless the item was defective.

• Exchanges are processed after Senzan receives and inspects the returned item.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate return shipping information

• Ensuring items are securely packaged

• Paying return shipping costs (unless Senzan instructs otherwise for defective items)

Lost Packages Disclaimer:

Senzan is not responsible for lost items due to incorrect shipping addresses or inadequate packaging by the customer.

8. Special Cases

• Partial Returns: Refunds apply only to the items returned.

• Multiple Items: Each item must individually qualify for return.

• Peak Season: Processing times may be longer during holidays or high-volume periods.

9. Contact Support

For questions regarding returns, refunds, or exchanges:

• Email: help@senzan.shop

• Phone: +1 (562) 443-6623

• Business Hours: Monday – Friday (9:00 AM – 5:00 PM) PST

10. Additional Notes

• Returns that do not meet eligibility may be refused.

• Customers should retain shipping receipts and tracking numbers.

• Senzan reserves the right to modify this policy at any time; updates will appear on the official website.

Contact Information:

Business Name: Senzan
Business Hours: 9:00 AM – 5:00 PM (Mon – Fri)
Business Phone:+1 (562) 443-6623
Business Mail: help@senzan.shop
Business Address: 815 E 33rd St, Los Angeles California 90011, United States