FAQ
Last Updated: 5 December, 2025
GENERAL QUESTIONS
Q: What is Senzan?
A: Senzan is a U.S.–based retail business providing products through an online store with transparent policies and support.
Q: Where is Senzan located?
A: We operate from 815 E 33rd St, Los Angeles California 90011, United States.
Q: How can I contact customer support?
A: You can reach us at help@senzan.shop or +1 (562) 443-6623.
Q: What are your customer service hours?
A: Monday to Friday, 9:00 AM – 4:00 PM EST.
Q: Do you have a physical store?
A: No, Senzan operates solely as an online retailer.
Q: Are all products always available?
A: Availability depends on stock levels, which may change based on demand.
SHIPPING & DELIVERY
Q: How much is the shipping fee?
A: Standard shipping is a flat rate of $25 USD.
Q: Do you ship internationally?
A: No, we currently ship only within the United States.
Q: How long does shipping take?
A: Total delivery time is typically 5–7 business days, including handling and transit.
Q: What is your order processing time?
A: Orders are processed within 1–2 business days.
Q: What is your cut-off time?
A: Orders placed after 4:00 PM EST are processed the next business day.
Q: How do I track my order?
A: A tracking link is emailed to you once your order has shipped.
Q: My tracking number isn’t updating. What should I do?
A: Tracking information may take up to 24 hours to update. If delays continue, contact support.
Q: Can I change my shipping address after placing an order?
A: Address changes can be made before the order has shipped. Contact us as soon as possible.
Q: What happens if I provide the wrong shipping address?
A: Customers are responsible for ensuring the shipping address is accurate. Misdelivered packages due to incorrect addresses are not the responsibility of Senzan.
ORDER & PAYMENT
Q: What payment methods do you accept?
A: We accept payment through Visa, MasterCard, American Express, Union Pay.
Q: Can I cancel my order?
A: Orders can be canceled within 2 hours of placement. After that, cancellation is not guaranteed.
Q: Can I modify my order?
A: Adjustments may be possible within 2 hours of purchase. Once processing begins, changes cannot be guaranteed.
Q: Why was my payment declined?
A: Payments may fail due to bank restrictions, insufficient funds, or incorrect information. Please verify your details or contact your bank.
Q: Will I receive an order confirmation email?
A: Yes, an order confirmation email is automatically sent after the purchase is completed.
RETURN & REFUND POLICY
Q: What is your return window?
A: Returns are accepted within 30 days of receiving the order.
Q: Do I need the original packaging to return an item?
A: Yes, items must be returned in original packaging with all components.
Q: Who pays for return shipping?
A: Customers pay return shipping for non-defective items. If the item is defective or incorrect, Senzan may cover return shipping as outlined in our policy.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after the returned item is received and inspected.
Q: Can I exchange an item?
A: Yes, exchanges are accepted for items of the same type or value. Exchanges are processed once the returned item is received.
Contact Information:
Business Name: Senzan
Business Hours: 9:00 AM – 4:00 PM (Mon – Fri)
Business Phone: +1 562-443-6623
Business Mail: help@senzan.shop
Business Address: 815 E 33rd St, Los Angeles California 90011, United States